Home delivery service for NHS prescriptions

Patient Choice NHS
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Last amended: 29 August 2023

 

Our contact details

Name: Patient Choice Limited

Registered office address: Warren House, Main Road, Hockley, England, SS5 4QS

Phone Number: 0800 862 0686

E-mail: dpo@patientchoice.net

 

The type of personal information we collect

We may currently collect and process the following information:

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information indirectly, from the following sources in the following scenarios:

We use the information that you have given us in order to enable us to make prescription requests from a clinician, deliver products to your home or provide a service that you have requested.

We may share this information with organisations or individuals you have given us access to, such as clinicians, surgeries, hospitals and similar.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to legally recognised exceptions.

 

How we store your personal information

When you give us personal information, we take steps to ensure that it’s treated securely.

Customers can be reassured that any payment details are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

We maintain a SSL on our website(s) to ensure that data passed between the web server and browser remains private.

Unless mentioned, other non-sensitive details are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information that you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems through information being handled only on a ‘need-to-know’ basis.

 

Your data protection rights

You have the right to confidentiality under the UK General Data Protection Regulation and the Data Protection Act 2018 and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You may choose to opt-out of the NHS using your data for planning and research purposes – please ask for details.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the address shown above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk